How to Upgrade
You can activate Prod Pack on the database details page in the Upstash Console. For the Enterprise plan, please create a request through the or contact support@upstash.com.Prod Pack Features
These features are available on databases with Prod Pack.Uptime SLA
All Prod Pack databases come with an SLA guaranteeing 99.99% uptime. For mission-critical data where uptime is crucial, we recommend Prod Pack plans. Learn more about Uptime SLA.SOC-2 Type 2 Compliance & Report
SOC-2 Type 2 controls apply at the platform level. Prod Pack adds customer-facing compliance support, including SOC-2 report access, contractual commitments, and audit-ready features such as encryption at rest, credential protection, and advanced monitoring. Once enabled, you can request the report through the Upstash Trust Center or by contacting support@upstash.com.Multi-Zone High Availability
With Prod Pack add-on, regions of your database are deployed with multi-zone high availability. If one replica or availability zone fails, another replica in a different zone continues serving traffic in the same region. This ensures that your database remains available without any additional latency.How multi-zone affects pricing
How multi-zone affects pricing
Fixed plans
- The number of commands is not charged on fixed plans; an unlimited number of commands is allowed, and this does not change when multi-zone high availability is enabled.
- Multi-zone high availability slightly increases bandwidth usage for write commands, since each write is replicated to more replicas.
- The number of commands is billed on pay-as-you-go, but multi-zone high availability does not change the command count per write. Reads are also unaffected, since a read only hits a single replica. Only writes are replicated to additional replicas.
- Multi-zone high availability slightly increases bandwidth usage. On pay-as-you-go, bandwidth is only charged beyond 200 GB, so this increase can affect your bill.